To satisfy the demands of customers, we continuously improve our service quality. All staff is familiar with the characteristics and relative information of each product, and all of them have to pass tests, so as to answer the questions from each customer.
Focusing on the package of current seafood products, we use processing and packaging methods of increased hygiene level. We have individual department to verify the quality of all products and we only sell those of high quality. Most Chinese medicine and dried seafood items are individually packed and some are even packed with vacuum technology to increase the level of hygiene and keep them in better condition.
The quality of our products is assured and we guarantee that every customer can shop happily and worries-free. We have thus provided a 30-Day Money-Back Guarantee Scheme. If you are not 100% satisfied with our product, you can return it for any reason within 30 days and we will provide product exchange or refund* as long as you can present the official receipt and bring the product to our shop.
Hong Kong purchase, customers can request to change product(s) or refund at any branch in Hong Kong (Terms and Conditions);
Guangzhou purchase, customers can request to change product(s) or refund at any branch in Guangzhou (Terms and Conditions);
Macau purchase, customers can request to change product(s) or refund at any branch in Macau (Terms and Conditions).
*Not applicable to credit card payments.